This will likely be deleted quick because the mods on here do instant damage control for Nexon, but hopefully some of you will be able to read it and spread the word so you won't get scammed.
As far as I have ever heard, logging into the game from Steam logs into the Nexon account of the email associated with your Steam account. Knowing this, and my account fulfilling all requirements for the Miri registration, the website said I was not eligible despite there being no marks on my account. Because of this, I contacted support.
Support stated:
- They wanted a screenshot of the issue, even though I specified it was the normal "you are not qualified" error, so I provided them with a screenshot of the message on the webpage as well as a screenshot of my character list which only showed one character, with the name and level and everything.
- I asked them if there was a problem with the accounts being connected, having told them the email and even provided a screenshot of my Steam account details page to "prove" that email was the same in Steam, even though they should have been able to see whether the email given had the character on its Nexon account or not.
- They then said they couldn't even find my character in the server, which is weird because it exists and I even provided a screenshot of the character list showing the character and everything, and even provided them with the proper non-password info for both the Nexon and Steam accounts, including Steam ID and everything.
- After all this, they said to check other accounts to see if that character was on them, despite them before saying they couldn't find the character in the server. So I simply asked them if there was a way to check characters without installing on the Nexon side and trying to figure if any random account existed with another email I have that ISN'T the one associated with my Steam.
- Rather than answering that question, they full-on replied asking for sensitive information such as date of birth, photo ID, birth certificate, etc. (They also asked for me to name 3 characters on the account, despite the fact that I had previously shown there was only 1 character on that account.)
That last part is the scam. It exists with a few MMO companies, but most of them have the integrity not to do it. Blizzard, Ankama, and a few others do it, but typically only when it comes down to a purchase issue (because they claim they want to make sure you're the account holder of the card or something, which is stupid because that's up to the bank to investigate). However, a Nexon employee asked this despite there being no purchase issue at all.
An MMO company CANNOT prove that you own an account using your personal information, because MMO companies (at least in the West) do NOT collect that info when you first create your account. Personal, sensitive information like that does not in any way prove account ownership, nor are online game company employees legally obligated or even contractually obligated to take that information to determine account ownership. The only time such information can actually be used is with transaction issues, and even then it means nothing if you intentionally used a card that's not in your name for innocent reasons (like a family member's, or a gift card).
In case any of the rest of you end up in this scenario, DO NOT leak your vital real world information to MMO companies, especially when you've already given them enough info to solve the issue (Steam ID, Nexon email, etc). Case in point, they could have just registered Miri on the Steam account themselves since they had the Steam ID and the character information, but instead they claimed the character didn't exist and asked for real world information - this kind of suspicious activity is always a red flag, so please be careful.
