[NEW MERCENARIES] Please note that all new forum users have to be approved before posting. This process can take up to 24 hours, and we appreciate your patience.

Rezi

About

Username
Rezi
Joined
Visits
27
Last Active
Roles
Member
Points
2,585
Badges
13
Posts
436
Birthday
June 21, 1993
Personal Quote
The path less traveled is the loneliest; solitude gives way to adventure. It is when individuals work together without becoming a group that great discoveries are made; otherwise, progress becomes replaced by ideology.
About Me
Over a decade of MMOs. Prefer Hack and Slash, Platforming, and Non-Linear MMORPGs.
  • why does my character randomly turn their head?

    X Files

    Special Unit 2 was better.
    XXlockdownXX
  • I require assistance, Vindi's being a ***

    I usually end up reinstalling windows

    This is terrible advice. The only time someone should reinstall Windows is when Windows itself is on the fritz. This is a Vindictus problem.


    @Ravelations

    Open your Task Manager and see if there are any processes you don't recognize. Google all of them; some will be done by Windows, but others might be running from other programs you have open that you've forgotten to close, and these processes could be misread by Vindi as bad programs.

    As for Firefox, have you upgraded to Firefox Quantum? If so, there may be an issue with Vindi's anti-cheat's recognition of Quantum since it works differently than the previous Firefox.
    Blackbirdx61Order5
  • Nexon Employees

    I hate to admit it, but this time it's DevCat's fault.
    Sir_RenderMazi
  • PSA: Customer Support Scam

    Mainichi wrote: »
    They only ask for it to prove account ownership if you've been banned, hacked, want an email change via ticket, etc.

    Except that none of those things existed in this incident. This was a question about why the same email wasn't linking, or why the linked account wasn't registered - it didn't have anything to do with email change, or hacking, or rule breaking. I all asked was if there was a way to look at the characters of a game on the site without having to install it, as other MMO companies have this function; I didn't even ask for the accounts to be linked (because I wasn't even told they weren't linked or anything, they couldn't even find the Steam account for some reason despite providing the Steam ID), or unlinked, etc. There was no reason for them to ask for this information, and even if that information is provided it DOES NOT prove account ownership.
    Sir_Render
  • PSA: Customer Support Scam

    This will likely be deleted quick because the mods on here do instant damage control for Nexon, but hopefully some of you will be able to read it and spread the word so you won't get scammed.

    As far as I have ever heard, logging into the game from Steam logs into the Nexon account of the email associated with your Steam account. Knowing this, and my account fulfilling all requirements for the Miri registration, the website said I was not eligible despite there being no marks on my account. Because of this, I contacted support.

    Support stated:

    - They wanted a screenshot of the issue, even though I specified it was the normal "you are not qualified" error, so I provided them with a screenshot of the message on the webpage as well as a screenshot of my character list which only showed one character, with the name and level and everything.

    - I asked them if there was a problem with the accounts being connected, having told them the email and even provided a screenshot of my Steam account details page to "prove" that email was the same in Steam, even though they should have been able to see whether the email given had the character on its Nexon account or not.

    - They then said they couldn't even find my character in the server, which is weird because it exists and I even provided a screenshot of the character list showing the character and everything, and even provided them with the proper non-password info for both the Nexon and Steam accounts, including Steam ID and everything.

    - After all this, they said to check other accounts to see if that character was on them, despite them before saying they couldn't find the character in the server. So I simply asked them if there was a way to check characters without installing on the Nexon side and trying to figure if any random account existed with another email I have that ISN'T the one associated with my Steam.

    - Rather than answering that question, they full-on replied asking for sensitive information such as date of birth, photo ID, birth certificate, etc. (They also asked for me to name 3 characters on the account, despite the fact that I had previously shown there was only 1 character on that account.)


    That last part is the scam. It exists with a few MMO companies, but most of them have the integrity not to do it. Blizzard, Ankama, and a few others do it, but typically only when it comes down to a purchase issue (because they claim they want to make sure you're the account holder of the card or something, which is stupid because that's up to the bank to investigate). However, a Nexon employee asked this despite there being no purchase issue at all.

    An MMO company CANNOT prove that you own an account using your personal information, because MMO companies (at least in the West) do NOT collect that info when you first create your account. Personal, sensitive information like that does not in any way prove account ownership, nor are online game company employees legally obligated or even contractually obligated to take that information to determine account ownership. The only time such information can actually be used is with transaction issues, and even then it means nothing if you intentionally used a card that's not in your name for innocent reasons (like a family member's, or a gift card).

    In case any of the rest of you end up in this scenario, DO NOT leak your vital real world information to MMO companies, especially when you've already given them enough info to solve the issue (Steam ID, Nexon email, etc). Case in point, they could have just registered Miri on the Steam account themselves since they had the Steam ID and the character information, but instead they claimed the character didn't exist and asked for real world information - this kind of suspicious activity is always a red flag, so please be careful.
    Sir_Render