MrGold

Needs more polish. Not as shiny as I thought it'd be.

I refuse to purchase anymore NX currency, until this matter is resolved. I hope everyone else will do so as well. Your company does not deserve OUR money, if this is how a loyal 6+ year veteran player(or any other kind of player) is treated.

Saygo wrote: »

Following up with this thread.

I've been on Vindictus for a little over a year now. That does not make me a veteran by any means, but I have gotten to know the community pretty well (Especially the ones that post a lot in the forums). The team enjoys reading all your comments and conversing with you on how we can make Vindictus better. We understand the impact of losing an active member of the community. Unfortunately we can't look the other way when a player breaks TOS.

There has been a lot of conversation about Black Cypher. Unfortunately we can not go into details of any tools we use for security reasons. The team will discuss the Black Cypher tool and how it is affecting the community. Personally, I run all kinds of programs when I play Vindictus. I am sure everyone else does as well. The programs I run are probably completely different that the ones you run when playing Vindictus. I have never been banned. The majority of the community has probably never been banned. So if there are only a handful of players that get affected by this, we do our best to look into the issue and make sure its not something that can affect everyone. That would be a very serious problem. Now, if we look into the players being affected by Black Cypher and find that they are breaking TOS, that will lead to a ban.

The program that made Blackcipher flag Sanitee's ban better come to light, either to the community, or to her personally for her to share with us. If not, you will earn 0 trust from those witnessing this mess.

How hard is it to look up log files and atleast tell the community that this was a legitimately illegal program that was being run? All I keep reading are backpedaling posts from staff members trying to save face while important questions aren't being answered.

Is Blackcipher a third party program that needs time to process a request regarding specific details encompassing a ban? That would be nice to know. In a situation like this, the more important information presented the better. No offence, but your example regarding your own experience ingame is worthless. You don't nearly have the ingame hours that 99.9% of us on here have, and your community streams reflect that. You think you might know, but you have no idea.

Mainichi wrote: »

Aequipondium wrote: »

Believe or not, this says on the TOS:

You shall not have use the Service if you have previously been removed by Nexon, or previously been banned from playing any Nexon game;

This is quite ironic, actually. I read the response that was given and they had told her that she must make a new account to play again.

That is an absurd response. No one in their right mind would remake a 6 year old character just because of a piece of software that randomly perma banned their account. If this ever happens to me, then I'm done playing Vindictus.

I support the deactivation of the fansites due to the lack of specific information that has been given to the community. Even police officers have to state why you're under arrest, and the specifics of it. If not, it's just an unprofessional power play that has been documented many times via youtube. All we, the community, know is that Nexon has permanently banned her for the unauthorized use of a program via blackcipher. We haven't been told what program she has been flagged for. That is a massive piece of missing information that has caused this whole fiasco.

The SasoriTetsu case was very cut and dry. We all saw his posts and megas to sell his account. He himself even admitted to it. Even if he was the owner of these fansites, and took them down, the perma ban would have been justified. Sanitee's perma ban has yet to be justified, and it is in the best interest of Nexon NA to now keep everyone up to date on it in all regards. There have been countless players, with no fansites or popularity, in the past, that have been banned unjustly and put through rigorous corporate motions in order to be unbanned.

The fansite deactivation is a wake up call to the community, to the company, to the moderators, and to the staff. That the community of unjustly banned players, will not tolerate this type of cold treatment without specific details being given to them about their bans. They are human beings just like you and I, so try to exercise some empathy, and try to put yourself in their situation. There is a massive difference between logging into vindictus to see a message telling you that you are permanently banned, verses a professionally written empathic email documenting every piece of information regarding your ban and explaining the steps you need to perform to get it resolved.

Again, I support the deactivation of the fansites due to the lack of specific information that has been given to the community. This is now a public personal community matter, and we deserve to be informed at every step in this permanent ban review process. That is the very least you can do as staff members, and as decent human beings. How you choose to proceed now, will forever define you in the eyes of those reading this. Tread carefully.