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Customer Support used to actually be good, but lately for the past few months (dare I say it, year) they have been unwilling to help regardless of the situation. Will always get the same automated response of "We're sorry for such and such, however, we wont be able to do x/y/z. We apologize for the inconvenience this matter has caused you."
Hate to say it, but they're not. It's a word that can mean a lot — or nothing. Why? Because sometimes saying 'sorry' is just not enough. Actions speak louder than words. Good examples of customer service would be offering personalized interactions with your customers, getting involved in causes your customer believes in, getting back to customers ASAP, and thinking of customer satisfaction long-term.
If you want players to spend money on your game, to stick around long-term, or recommend your game to friends/family, you have to provide quality customer support. Instead of unwilling to help your customer and flat out telling them no, help them out to the best of your ability or offer them an alternative/compensation. By doing these things, it will show people that you care. It will help the playerbase long-term.
As it stands right now, I would grade customer support with a current grade of F. It is so bad that they might as well not even offer customer support. In my experience, most of my tickets ended with nothing being resolved because they don't make the attempt to try.
Did a rough estimate of the total amount Damascus steel needed and cost assuming you are stuck with a +10 Astera Weapon and want to hit +15
+ 10 = 12 Steel per attempt x 4 (max attempts to 100%) = 48 Steel
+ 11 = 22 Steel per attempt x 6 (max attempts to 100%) = 132 Steel
+12 = 34 Steel per attempt x 8 (max attempts to 100%) = 272 Steel
+13 = 46 Steel per attempt x 10 (max attempts to 100%) = 460 Steel
+14 = 60 Steel per attempt x 12 (max attempts to 100%) = 720 Steel
Total Steel = 1,632 Steel
1,632 Steel x 4m (approx cost of steel) = 6,528,000,000
This is JUST for the cost of steel. The cost doesn't cover the cost of Astera Weapon Essence and the x2 Ores needed along with the real life $ cost of runes for every attempt.
Will update thread with further findings.
Cost of Enhance Runes (assuming you don't have any lying around)
Total needed = 40 Enhance Runes x $4 (approx cost per rune) = $160
“What I envy the most about Disney is that they do not force money out of kids ... (consumers) gladly pay Disney. Nexon has a long way to go. Some people hate Nexon to death,” Kim Jung-ju is quoted.
