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Update to my ticket issue that was part of the reason for me creating this thread in the first place.
So my issue was that I purchased Reinforced Echoing regina gauntlets ( keep in mind regina gauntlets are wearable by all classes) that were previously fused into an item only for Hurks.
Since I'm a vella and can't use whatever the regina gauntlets were previously fused into I thought I could just use my premium armor fusion rune to fuse them again into something my class could wear or at the very least just another pair of regular level 90 gauntlets that all classes can wear.
I'm shown an error saying "This combination of items can't be fused" and it's only now I'm being told in my ticket from a GM that the item I want to alter the appearance of has to be wearable by my class.
Okay so if that's the case why isn't information this important included in the fusion rune's item description?! It's just like QueenofMana's issue in the "Caution: Extraction Rune" thread - important information is missing from these item descriptions and we have to suffer for it wasting gold that is already very hard to make and NX like Queen did.
GM in the ticket just directs me to an article where that important information is hidden away - I thought all the limitations of the fusion rune was already included in the fusion rune item description but it wasn't and I was just expected to have gone searching through the nexon website to find information that was left out.
So I'm just being told tough luck basically for not knowing some very important information that was left out of the fusion rune item description and now not being able to use the gauntlets as a result and there is nothing customer support is willing to do to help me.
Is it that hard to simply replace the fused regina gauntlets with the normal unfused gauntlets for all classes I can use or give me an extraction rune so I can remove the scrolls and put it on some other gauntlets?
I give so much to this game, my time, tens of thousands of hours and real life money that I put in your pockets Nexon and in return you aren't even willing to replace an enchanted item that I can't fuse because you forgot to include information in the fusion rune item description that caused this to happen in the first place?
I didn't read your original post but this follow up was short enough to go through. The issue with fusion is something that's been a part of the game forever and a day now. I agree with you that it could be better designed, but it is known, and it can't readily be fixed because it's I assume in a part of the code structure that NA doesn't have authorization to modify. It's happened before and will again I'm sure because new people continue to join the game and woe are they.
While I could see them being more liable for rectifying this somehow had a cash shop item you purchased being at fault you did buy an item from the MP or via another player that had you looked was dimmed to show it wasn't wearable by your character and that in red letters said "ONLY FOR HURK" in the description area. It wouldn't hurt their bottom line to help you correct the problem, especially since it would lead to you spending more, but they aren't to blame. If you bought wheels for your car with the wrong number of hubs should your car company give you a free hub adapter to make them work?
Again they certainly could do something, but they aren't in the wrong for not doing so. Nexon has a lot of issues, but you made the mistake here.(less)
The issue isn't the Regina gauntlets being only for Hurk.
Regina gauntlets normally aren't class restricted but it's just that these Regina gauntlets were previously fused to some other item that only Hurks can use. And I figured I could just change whatever the gauntlets were previously fused with using a premium armor fusion rune into gauntlets for all classes then I found I couldn't.
How was I supposed to know that I couldn't just change the appearance of the gauntlets from a Hurk only vanity item into something for my own class like was done before on them when this information saying that you can't do that is left out of the fusion rune item description?
It's the fact that this important information about not being able to use the fusion runes on items your class can't wear isn't even included in the item description and had I known this I would've thought twice about buying these Hurk fused Regina gauntlets.
I would be satisfied with just having an extraction rune sent to me so I can just remove the scrolls and make use of the enchants like I wanted to or just remove and replace these gauntlets with some that I can use but it seems like they don't want to do that, that would be helping a loyal player and customer too much, can't have that right?
