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The Game Will Close in 10 Seconds
After today's maintenance, lots of players encountered error messages and were unable to log in the game. Players submitted tickets but were told their accounts were banned permanently due to usage of 3rd party programs.
Above situation happened to me personally as well. During last week, I got several "unauthorized program detected" messages while running raids then my game closed on its own. I had no other programs open except internet browser and Nexon launcher. I thought it was just random occurrences and since I don't use any 3rd party programs I shouldn't need to worry too much about it. However it turned out I was wrong.
These are the error messages I got while trying to log in the game after today's maintenance.
I contacted customer support to reach out for help but was told I was banned for using 3rd party programs, the ticket was closed immediately by a GM without giving me any chance to explain.
So I contacted a 2nd GM trying to submit a ban appeal since the accusation of me using 3rd party program is completely false. This GM reviewed and closed my ticket again telling me the ban is final and irrevocable.
I'm baffled as to how indifferent and incompetent these GMs are, I've been playing this game for 8-9 years, I've probably been here for longer than most of your current employees. Not once did I get flagged for using 3rd party programs or exploiting. I spent thousands of dollars, countless of hours playing this game everyday, every month and every year to show my support, and this is what I get. No second chance, no explanation, no help at all.
From what I've read on Vindictus official discord, this seems to be a black cipher issue, and GMs on official discord has addressed it. If you have the same issue, please leave comments and screenshots below, lets hope someone from Nexon will finally come out and do the right thing. Thanks for reading.