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Unfortunately now it just looks like left-click spam. At least the unenhanced whip looks more consistent as a normal weapon than just being used to build mana. I'm guessing the normal mode has increased damage and the enhanced mode has decreased damage as compared to the power gap with her blade?
What's the range on the whip, by the way? Does it have the same length as chainblades or is it shorter range?
Yes, it's been broken like this for well over a year.
You can't exit out of the inner tab if you want to keep the colors you picked. You have to create your inner and purchase it while still looking at it, else it will revert to default. This goes the same for tattoos.
I would say try to make a ticket. This should have been dealt with long ago. The only thing I could fault you for is not knowing the shop is broken, but if you've been gone for a while and just came back for Miri, I see no reason why they'd potentially screw over a paying customer for this. Their support has gotten better from what I've heard anyway.