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So, about dat communication with your customers...

PrototypemindPrototypemind
Vindictus Vertreter: 8,530
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in General Discussion
  • No weekly screen shot contest winner since the first week of March and no notification as to the issue with it being postponed
  • Fishing Event also "postponed" and zero updates to even tell us that it was cancelled entirely
  • Recent livestream was a no go
  • Game events are recently very poorly advertised. Only players who make sure they stay alert about what's going on know most of what's happening
  • Very little response in multi-page threads concerning rather large issues with the game
  • KR responds within two days to issues with the April Fool's Event; Global never says a word

Something is at least mildly off in the state of Nexon Global
V0lterixArishaLMixxiaArixSylariusSirRFITwilightSparklePixelPantsuDelterosQuinque

Kommentare

  • Question2Question2
    Vindictus Vertreter: 3,235
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    Mildly off? How? Isnt that just the norm?
    Sylarius
  • AtsouAtsou
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    It's monday, new chance to receive a response! Let's hope
  • SojSoj
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    I concur OP. No dialogue between GM's and the community.
    ArishaL
  • LoLoBootyLoLoBooty
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    I'm just assuming everyone went on spring break... together... as a company.
  • lordofrangerlordofranger
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    its DFO Nexon all over again
  • MixxiaMixxia
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    My guess would be that the regions weren't making enough money so they had to do the merge and they decided to cut a lot of their staff. Meanwhile, in reality, a decent amount of CS can actually generate more money than it costs.
    ArishaLSylphide
  • PrototypemindPrototypemind
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    Mixxia wrote: »
    My guess would be that the regions weren't making enough money so they had to do the merge and they decided to cut a lot of their staff. Meanwhile, in reality, a decent amount of CS can actually generate more money than it costs.

    I honestly don't believe that anyone who makes decisions for Nexon at a higher level has any basic comprehension of demand management or uses any informed method for making forecasting and policy decisions. Nothing that they do is rational. It's the same thing with EAWare over at SWTOR. The new project lead decided a "thrill of the hunt" system that introduced RNG everywhere and took away any method of progressively earning new gear was the way to go. Once he decided that--based on his ideas alone, not on any research or data--it was implemented and it drained the game of massive amounts of players who had remained loyal despite all the garbage that was going on in that game from the start.

    I just wish people would throw money at teams who were competent and who had the resolve to do what is best both in the short and long term for the company and its customers. I don't understand how ineptitude leads to riches in modern business of any kind, but it somehow does, and companies settle for less than they should because it's "enough" to hit some arbitrary goal.

    Will be nice when companies get with modern times and start using analytic tools when deciding policy and real, tested methods of proper customer interaction.
    Quinque
  • 2edgy4u2edgy4u
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    Mixxia wrote: »
    My guess would be that the regions weren't making enough money so they had to do the merge and they decided to cut a lot of their staff. Meanwhile, in reality, a decent amount of CS can actually generate more money than it costs.

    I honestly don't believe that anyone who makes decisions for Nexon at a higher level has any basic comprehension of demand management or uses any informed method for making forecasting and policy decisions. Nothing that they do is rational. It's the same thing with EAWare over at SWTOR. The new project lead decided a "thrill of the hunt" system that introduced RNG everywhere and took away any method of progressively earning new gear was the way to go. Once he decided that--based on his ideas alone, not on any research or data--it was implemented and it drained the game of massive amounts of players who had remained loyal despite all the garbage that was going on in that game from the start.

    I just wish people would throw money at teams who were competent and who had the resolve to do what is best both in the short and long term for the company and its customers. I don't understand how ineptitude leads to riches in modern business of any kind, but it somehow does, and companies settle for less than they should because it's "enough" to hit some arbitrary goal.

    Will be nice when companies get with modern times and start using analytic tools when deciding policy and real, tested methods of proper customer interaction.

    it's a nice fantasy
  • hornywatermelonhornywatermelon
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    edited April 17, 2017
    A typical day of Nexoff employee in Vindictus related team:
    1. 8.00 AM - starts work with a hefty breakfast + some Youtube shows,
    2. 12.00 AM - checks how many gachas have been sold since yesterday, then off for a lunch,
    3. 2.00 PM - realizes they overstayed in canteen watching their favourite Netflix show while eating nachos,
    4. 3.00 PM - goes back to office to check how many gachas have been sold since morning. If necessary puts an additional sale,
    5. 3.30 PM - off to home to watch the newest season of their favourite show/play games.
    MixxiaArishaLPrototypemind
  • ArishaLArishaL
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    Theyre probably right up there with United Airlines. LOL.
  • LavonneLavonne
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    And ya'll are still feeding them with the gachas. Every time I login I see somebody popping up a Hellfairy. The bank money is rolling. For them, they're doing their job and then some.

    Tbh, I completely get them. If I knew that some chibi succubus pet casino gacha were enough to turn profits for the next 2 months I wouldn't bother caring about the customers either. I'd watch Netflix too.

    Seriously? What do you want from them? You want a change? Speak with your wallet.
  • MixxiaMixxia
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    edited April 17, 2017
    Lavonne wrote: »
    Seriously? What do you want from them? You want a change? Speak with your wallet.
    They would close down NA/Global Branch before they changed lol.
    They're probably right up there with United Airlines. LOL.
    At least UA are "interacting" with their customers ;)



  • lordofrangerlordofranger
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    Lavonne wrote: »
    Seriously? What do you want from them? You want a change? Speak with your wallet.
    but then my game would disappear!!!!!
  • fewifewnewffewifewnewf
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    Sounds like you're surprised the global staff don't care about the game
  • SirRFISirRFI
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    Recent livestream was a no go
    Not to mention the notice had no EU and AUS timezones and the starting hour was later than last time - past midnight for entire EU. I pointed that out last time, was clearly ignored.

    In addition to the list, there were no notices about even maintenances last 1.5-2 weeks.


    Global never says a word
    On side note - please do not call it "global" while majority of the world is simply IP blocked, even including countries from regions that are said to be supported.

  • hornywatermelonhornywatermelon
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    ^ It's called 'Global' because Nexoff NA publishes several games in English, not just Vindictus. Don't act like the world revolves around you.
  • PrototypemindPrototypemind
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    SirRFI wrote: »
    Recent livestream was a no go
    Not to mention the notice had no EU and AUS timezones and the starting hour was later than last time - past midnight for entire EU. I pointed that out last time, was clearly ignored.

    In addition to the list, there were no notices about even maintenances last 1.5-2 weeks.


    Global never says a word
    On side note - please do not call it "global" while majority of the world is simply IP blocked, even including countries from regions that are said to be supported.

    The global point has already been answered. Besides which, it's called Nexon Global; I'm not going to let semantics be an issue when I'm referring to a specific branch by it's official title.

    As to the stream times, players have asked them to vary them more but it's been a no go. As they aren't communicating at all right now, I'd say the odds of them changing policy based on our feedback is about zero.
  • SefSef
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    Coming up to 2 months and I'm still waiting for them to give level 90 EU players the growth rewards that we didn't get but nearly everyone else on the other servers did get (like the storage chest expansion).

    Then they go ahead and add more stuff to the character growth rewards. Free level 90 +8 enchanted purple armour.
  • SirRFISirRFI
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    edited April 18, 2017
    ^ It's called 'Global' because Nexoff NA publishes several games in English, not just Vindictus. Don't act like the world revolves around you.
    How is it about me? Fortunately this issue does not reach me, but a lot of people cannot say the same. I didn't bother checking, but I assume other games do have IP blocks as well, at least MapleStory had for many years. Not that it matters what language the games are served in, as this alone does not make them "global". Seemingly their actions doesn't seem to be based on global-thinking either. I'll cut this topic here.


    As to the stream times, players have asked them to vary them more but it's been a no go. As they aren't communicating at all right now, I'd say the odds of them changing policy based on our feedback is about zero.
    It would have been fine if the stream was one or two hours earlier, that's it. As result, the hours would be acceptable for all 3 regions: America (peak hours), Europe (midnight) and Australia (morning).



    Most of the reasons behind complains can be easily fixed without much afford - solutions are in hand's reach.