I recently made a mistake and I will likely quit the game it was stupid on my part and I asked the nexon team for help and if they could revert it literally 20 minutes after they responded with no and if this was a problem put it on the forums. I tried fusing the +12 Astera amor on my Miul it had a look of Arisha's no where in the description did it say Miul couldn't change Arisha's look on the rune I will provide a picture with this to show:

https://gyazo.com/6be90ffa7619b21852ae740dce275476

They then told me I sohuld have read the websites description not the runes which if you sell an item it should be on the fine print, and I am willing to admit it was stupid of me to trust the game would do something correct after the amount of years I played it I should have known better this is my fault, however I asked if they could possibly revert it back to Arisha witha bind level of one they replied with actually 2 gm's replied with put it as a suggestion on the forums and I am pretty upset I suppose I lost 1.4 bil and I suppose I will never get the help I need everytime I have a siutation wether it be with the package not doing the correct thing they tell me there is nothing we can do. I should get used to that response knowing it is nexon so let me show you everything I did.



https://gyazo.com/34307db2649c63ad7de68f4347426b09

https://gyazo.com/62953642e6246e40b787d267dde4b6ca


Neither combinations work they then said click on the link to the website I did only in the website and not on the physical item does it state "If an item is fused with an armor restricted to character type such a delia it will only be further use to that specific char". I understand everyone will probably gang up on me calling me stupid but I figured I read everything so why wouldn't it work they wouldn't even revert the armor for me I suppose it is my fault at the end of the day that I lost 1.4 bil but understand this is all I had and they didn't help me I felt hurt I suppose and like I wanted to cry they wouldn't even make it go back to Arisha to try on her when it was done. At the end of the day trust me I understand its my fault but you would think they would help me with just atleast getting it back so I just want to help people in the future by putting this in the description of the Rune to help people in the future cause well it wont help me anymore. Any other game company KaoKao, Square Enix would have said we see your mistake let us help you but its always the same reply with Nexon's Team being unable to help me as usual, but at the end of they day the blame still falls upon me so I am going to share some screenshots with how the team used automated response to tell me the same thing.

https://gyazo.com/bbbf6deb2d073d13f46cb737fae737ba

https://gyazo.com/3d643348a4b9b29c91b86e230c9d0bfe

https://gyazo.com/afa34f3e4bedc74123c3799f87a3e306

https://gyazo.com/2cc3600834c5976e5ada2257fb2e447a

The most helpful was GM Yatson who at least said he would try:

https://gyazo.com/dd6ae607018b0cbcbadcd553c3ae1139

https://gyazo.com/72ab7d64b1989674fb5be0760a9a29bb

I provided them with screenshot's I worked with them as much as I possibly could and still nothing I suppose I should have known this outcome already and I suppose I lost 1.4 bil and I really hope that people learn from this that in this world you really can't rely on the help of the Nexon team not even to revert a mistake when the physical armor is still there but unusable. At the end of the day all blame goes to me I understand that but I am human and it wasn't on the description of the item so thank you guys if you read I don't think there is anything further that will be done for me so I suppose there is no reason to continue I lost the only things I had. So this is just a warning to people I suppose to be careful with what you do cause they won't always put it in the description of the item and that's all I suppose thank you.