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E-mail problem

AinsOoalGownAinsOoalGown
Vindictus Rep: 100
Post: 1
Member
in Account Support
Good morning,
I just created an account on Nexon to play to Vindictus, but when i want to confirm my e-mail adress, i can't because the confirmation e-mail never gone in my mail box so i can't play to Vindictus. Is it the 1st time there is a problem like that or do you know any solutions to my problem? ( my e-mail adress is good...)
Sorry i don't speak english very well but thank you for your future answers.

Comments

  • RelifexRelifex
    Vindictus Rep: 400
    Posts: 5
    Member
    Reactivation Required
    Suspicious attempts to access your account have been detected. For your protection, your account has been deactivated. Please click "Reactivate" below to activate your account and reset your password. An activation email has been sent out to your email address with a verification code.


    Bat i don't get a code... Need some help.. :(
  • DealerDealer
    Vindictus Rep: 2,815
    Posts: 415
    Member
    edited May 13, 2017
    So I merged the threads since the issue is similar.

    So for both of you having these issues.
    Just want to verify that you've checked your spam box.

    If it is not there please tell me what browser and email service you are using.
  • RelifexRelifex
    Vindictus Rep: 400
    Posts: 5
    Member
    edited May 13, 2017
    I checked may spam box. Nating :( Problam is email service... in gmail its work. may email service is mail.inbox.lv
  • RellifexRellifex
    Vindictus Rep: 300
    Posts: 4
    Member
    Now i login with a secand acc. I need help to get A new verification code.
  • RellifexRellifex
    Vindictus Rep: 300
    Posts: 4
    Member
    Last email from nexon i get 19 april 2017.
    Camoon mby some help from nexon?? How mach need pay for helping ?
  • DealerDealer
    Vindictus Rep: 2,815
    Posts: 415
    Member
    I am a forum moderator so there is not much I can do about account issues especially since it is the weekend.

    But let me see if I understand this, you were able to get your account back?

    Right now there is a known issue with private domains receiving verification emails, and for new accounts we are suggesting they use a major domain like Gmail.
    However for older accounts you will have to file a ticket and wait for the GMs to respond.
  • RellifexRellifex
    Vindictus Rep: 300
    Posts: 4
    Member
    I make new acc for forum. I
    Bat i wana get back may older accant. Bat email dont work.. Change email i cant too bicas need verific. on email... :( How long need weit for help?
  • DealerDealer
    Vindictus Rep: 2,815
    Posts: 415
    Member
    Could you file a ticket with either of the accounts you posted on with information about your issue, your mains email and all the information you can give about the account.
  • warlock2205warlock2205
    Vindictus Rep: 200
    Posts: 2
    Member
    Hey.
    My friend has the same problem.
    When he reactivates his account on his mail, nothing comes from Nexon .
    The last letter from Nexon was in February, when the account was migrated from the euro.
    We checked all the folders. Including spam and trash
    How can I reactivate?

    PS Sorry for my English - not my native language
  • UsagiiiKunUsagiiiKun
    Vindictus Rep: 1,855
    Posts: 62
    Member
    Relifex wrote: »
    may email service is mail.inbox.lv

    isn't lv Latvia? I think that county may not be on the supported regions list for Vindictus.
  • warlock2205warlock2205
    Vindictus Rep: 200
    Posts: 2
    Member
    Can not a person living in Europe use the postal service of another region?
    Nobody is against changing the mail for the game.
    But it can not because the old mail does not come with a reactivation code!
  • LannLann
    Vindictus Rep: 100
    Post: 1
    Member
    I had a level 36 account but I do not remember the amail, do you know how I can get it back? view?usp=sharing