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Characters lost in migration
Hello,
I asking for help here, because it look like the "ticket" support is bugged and i cant submit anything.
I came back to vindictus today after some years of hiatus due to work and i seen that you've migrated EU characters. Im able to play on my own account but my characters are missing, so i wanted to know if you can transfer my data on the new EU server. I got a Vella and Lann lvl 60, a kai lvl 40 and a hurk lvl 20.
Thank you in advance.
Comments
And i suppose i cant get my NX back either ?
You should still be able to transfer your NX balance
Source
Who was it that said they got their characters back?
Hopefully you can help me find them back, so I will give some information on them. One of their names was Yoatsin, another one probaby Tsumi or Tsumiya. I had purchased undies for my Evie in cash shop, had a little NX left. Evie and Vella where lvled higher than the others. Sadly I cant remember more details, but I hope that helps in any way.
Many players had mixed up their accounts, since some had to change emails due to using that email on an NA character. Others mixed up servers (some plaeyrs thought East and West referred to EU). Which may be why some heard of players getting the characters back.
However it doesn't seem like there is a way to get them back if you did not agree to the move prior to the merge.
Though, if someone does find a case where someone got their characters back and did not agree to the migration, please post the players ign so we may be able to assist you better.
It sounds as if you may have migrated the account.
However I am only a VFM, you will need a GM to verify if it was migrated.
The best thing to do is give them a list of possible emails that you could have used to migrate the account.
File the ticket under
Account related->Other
Since I can't submit a ticket on support, I'm copying here my problem
I'm a returning player to Vindictus, I played last time ~1 year ago.
Now when I wanted to come back, I needet to "migrate" my account.(Played in EU before). After I did all the steps , and downloaded the game, after logging in, I cannot find my old characters. I had a 70ish Vella and Evie(and some other lower) if I recall correctly. Is there anything you can do?
I'm looking forward to your answer.
Best regards.
Could someone help me with this?
EU players that did not migrate prior to that will only be able to transfer their Nexon Europe Account Information and NX Cash balance.
The character data could only be migrated prior to the merge and is gone now.