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Hello,
At approximately 3:40 PM PST I was kicked out of the game and received an "This account has violated policy. Please submit a ticket for further assistance" message. About an hour and ten minutes later I tried to log in again and received an error that says, "[CheatBan] EU."
Originally, I was convinced that this was for an issue with selling NX in-game in the form of gifts. (I have a screenshot from GM Ehgess saying that gifting players NX items from depot for gold is considered trading, and is different from selling NX codes for gold.)
But now that I have the [CheatBan] EU error I am very confused... because I play in the East server (always have since day #1) and I live in North Dakota.
Has anyone else received this error? Is there something I can do on my end besides waiting for a response on my ticket?
Thank you for the help.
Sidenote, here are two screenshots
First:
imgur.com/OiRx2uk
^ This one is the [CheatBan] EU error
Second:
imgur.com/p8zYuTJ
^ This one is the screenshot of GM Ehgess saying that trading gifts for gold is not bannable.
Sorry, I am not sure how to add the actual pictures to the post.
Comments
I'm very aware that selling CODES on bannable. I sold gifts from the depot to people in game, which is legal based on what the GM said in the screenshot. I never sold a code to anyone for gold. Only gifts from the depot.
I'm still not understanding [CheatBan] EU.
EU players have always been 'refering' to this gifting items for ingame gold as 'NX selling'.
It's abit 'weird' to expect the EU players to refer to this kind of trading in any other way.
If you guys have problems with it, make some official posts about it, and find a solution.
How do people in West/East refer to this kind of gifting when they make a megaphone about it?
I don't really look for them though, but if by reading the ad you cannot tell that the person is only selling gifts, then that is a problem.
You end up banning the whole EU community this way. Why don't you make a serious announcement about it on the website or put it in a notice in the EU server? (That orange text I mean that appears when server shuts down)
And trust me, I've been an EU player for 5 years if not longer. This has always go like this so its absurd if you start banning people for 'writing in a way' that was the right way before the merge, but is a wrong AFTER the merge.
I'm not saying you are wrong and that you don't have a point, but I think it is wrong to 'randomly' start banning when the EU community has no idea what they are doing wrong because it was stated earlier in megaphone that it is allowed, but out of nowhere the way they 'say' it, is a problem now.
tldr; Communicate with the EU server what is allowed or not, and dont randomly change these rules.
Make sure you make it clear you are not doing the latter since the rules are enforced in this service.
They thought it was clear enough, because they were always refering to that trading gifts for gold as 'nx selling'. Thats why they all got so confused.
I can understand that the way they 'sell it' is causing trouble, but isnt it abit short minded to 'perm ban' someone who is doing nothing wrong in the first place, then gets 'confirmed in his opinion (whole eu server thought so) that it is allowed what he is doing and that there is nothing wrong how he writes it down', and then gets perma banned because out of the blue 'the way he writes it down, is wrong'?
Its ok that you have some rules here, but make sure to atleast inform the EU server what they are doing wrong before you start perma ban people out of the blue while they nothing wrong in the end.
I was looking at the ToS:
'This does not apply to gifts of NX'
So this means ingame trading nx items like 'High Elf Princess Package', for an X amount of ingame gold, is allowed, right?
All I had open when i tried to log in was nexon launcher, Google Chrome with vindictus forums, and a enhance simulator that was linked in general discussion. I'm also in east server and never touched the EU server.
I have never traded or gifted any NX before, so i don't think that is the cause.
unlike op I never received "this account have violated policy" notice, just a server connection error and a CheatBan notice when i attempt to relog.
I got this notice first.
And this one when i tried to relog.
Solved
So i filed in a ticket and found out my account was mismanaged by an agent.
I hope it was the same case for you op.