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Can't progress through story because of En Route

Vindictus Rep: 200
Post: 1
in Bug Reporting
There's an area on the first instance immediately when you enter the battle where you have to climb a ladder. I'm playing as Kael right now and each time I try to climb the ladder I'm sent right back down. I literally can't progress through the dungeon because of this reason. There's another ledge to grab on to but I'm also sent back down with the same problem. RIP. Can't even get to Dullahan help lul.