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Can't reset secondary password

Vindictus Rep: 100
Post: 1
in Account Support
Haven't logged in over a year so naturally I don't remember my secondary passcode, but for some reason I can't reset, neither through the website or launcher. Keeps saying I have no game or characters, even though I can see my characters just fine when I launch the same. Anyone got any ideas or is waiting half a year for support my only option?