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Can we get ANY info about this screwed up update?

Vindictus Rep: 710
Posts: 18
in Tech Support
About the eira boxes bans and missing items. It's been 3 days since the Initial screw up, but almost no info has been given by staff about correcting THEIR mistaken event rewards. It's time for some transparency. A mass ban and revoking and large item recovery, some info for a time frame on fair restoration to the entire player base is due. When can we expect our items restored and characters unbanned? Why were we punished for an obviously untested patch? Will we be compensated for expiring items and cash shop items that time is still ticking on while unuseable? Should we all just uninstall because we will be punished for staff mistakes again?