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Feedback towards Gachapons :-)
The primary feedback regarding gachapons/cosmetic boxes and the exchange shop, is that the price of these boxes and the amount of coupons required is too high/expensive. Putting aside the topic of profitability, I would like to emphasize, I know it's very difficult to make changes that will satisfy everyone.
Allow unwanted items to be dismantled/exchanged for coupons which can be used to purchase exclusive outfits/cosmetic items in the exchange shop.