There's actually something pretty neat you can do with that random box.
Step1 Click and hold the random box icon
Step2 Drag the icon down to the bottom left of the screen like so. White empty boxes will appear. This is where you can place the icons. There's more boxes above these icons for a second layer if you like clutter.
You can also drag the icons in that location around if you want.
When you find your desired location just drop the icon it will snap into place like so..
Step3 If you find the location to be undesirable you can delete them as well!
Right click on the icon and [Delete] Button will appear. That will remove the icon.
It was surprisingly hard to pick any of those options.
Gameplay is serviceable yes... But the restrictions prevent you from truly enjoying the more interesting content at your leisure.
Story? What story... Oh! You mean those clicking and walking simulators I'm forced to slog through every now and then? Yea those suck.
Heroes are pretty generic IMO and it really doesn't take much before everyone starts looking the same in their 2 tone color schemes.
Nexon and their staff... Can't say I know much about any of them to make a fair assessment. Customer support as a whole though has been atrocious in the past.
The only thing I'm left with is.. well.. The people I've met playing this game. They are the Only reason I log in nowadays. As more and more of my old friends move on I have less and less reason to play this game.