As you can sense from the posts, players tend to lean towards a lack of faith for the measures Nexon NA undertakes for Vindictus.
So, the straightforward way to help bring this issue to light for some is to provide evidence for how Sanitee got banned. I'm sure the good people behind BlackCipher have implemented some sort of logging system for the staff to read in case any offense is made. Otherwise, it would be harder to debug the entire program in what it does and be accurate in its duties.
As the other argument stands, Sanitee was not using any sort of tools that could instigate BlackCipher's wrath when she got autobanned.
All you have to do is provide irrefutable evidence to that. You can satisfy the playerbase, find out what the incriminating process was so we can avoid using it, and close the issue in one fell swoop with just one action. You can make Vindictus better by cooperating with us. Please show us the logs.