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So, about dat communication with your customers...
My guess would be that the regions weren't making enough money so they had to do the merge and they decided to cut a lot of their staff. Meanwhile, in reality, a decent amount of CS can actually generate more money than it costs.
My guess would be that the regions weren't making enough money so they had to do the merge and they decided to cut a lot of their staff. Meanwhile, in reality, a decent amount of CS can actually generate more money than it costs.
I honestly don't believe that anyone who makes decisions for Nexon at a higher level has any basic comprehension of demand management or uses any informed method for making forecasting and policy decisions. Nothing that they do is rational. It's the same thing with EAWare over at SWTOR. The new project lead decided a "thrill of the hunt" system that introduced RNG everywhere and took away any method of progressively earning new gear was the way to go. Once he decided that--based on his ideas alone, not on any research or data--it was implemented and it drained the game of massive amounts of players who had remained loyal despite all the garbage that was going on in that game from the start.
I just wish people would throw money at teams who were competent and who had the resolve to do what is best both in the short and long term for the company and its customers. I don't understand how ineptitude leads to riches in modern business of any kind, but it somehow does, and companies settle for less than they should because it's "enough" to hit some arbitrary goal.
Will be nice when companies get with modern times and start using analytic tools when deciding policy and real, tested methods of proper customer interaction.
My guess would be that the regions weren't making enough money so they had to do the merge and they decided to cut a lot of their staff. Meanwhile, in reality, a decent amount of CS can actually generate more money than it costs.
I honestly don't believe that anyone who makes decisions for Nexon at a higher level has any basic comprehension of demand management or uses any informed method for making forecasting and policy decisions. Nothing that they do is rational. It's the same thing with EAWare over at SWTOR. The new project lead decided a "thrill of the hunt" system that introduced RNG everywhere and took away any method of progressively earning new gear was the way to go. Once he decided that--based on his ideas alone, not on any research or data--it was implemented and it drained the game of massive amounts of players who had remained loyal despite all the garbage that was going on in that game from the start.
I just wish people would throw money at teams who were competent and who had the resolve to do what is best both in the short and long term for the company and its customers. I don't understand how ineptitude leads to riches in modern business of any kind, but it somehow does, and companies settle for less than they should because it's "enough" to hit some arbitrary goal.
Will be nice when companies get with modern times and start using analytic tools when deciding policy and real, tested methods of proper customer interaction.
A typical day of Nexoff employee in Vindictus related team:
1. 8.00 AM - starts work with a hefty breakfast + some Youtube shows,
2. 12.00 AM - checks how many gachas have been sold since yesterday, then off for a lunch,
3. 2.00 PM - realizes they overstayed in canteen watching their favourite Netflix show while eating nachos,
4. 3.00 PM - goes back to office to check how many gachas have been sold since morning. If necessary puts an additional sale,
5. 3.30 PM - off to home to watch the newest season of their favourite show/play games.
And ya'll are still feeding them with the gachas. Every time I login I see somebody popping up a Hellfairy. The bank money is rolling. For them, they're doing their job and then some.
Tbh, I completely get them. If I knew that some chibi succubus pet casino gacha were enough to turn profits for the next 2 months I wouldn't bother caring about the customers either. I'd watch Netflix too.
Seriously? What do you want from them? You want a change? Speak with your wallet.
Not to mention the notice had no EU and AUS timezones and the starting hour was later than last time - past midnight for entire EU. I pointed that out last time, was clearly ignored.
In addition to the list, there were no notices about even maintenances last 1.5-2 weeks.
On side note - please do not call it "global" while majority of the world is simply IP blocked, even including countries from regions that are said to be supported.
Not to mention the notice had no EU and AUS timezones and the starting hour was later than last time - past midnight for entire EU. I pointed that out last time, was clearly ignored.
In addition to the list, there were no notices about even maintenances last 1.5-2 weeks.
On side note - please do not call it "global" while majority of the world is simply IP blocked, even including countries from regions that are said to be supported.
The global point has already been answered. Besides which, it's called Nexon Global; I'm not going to let semantics be an issue when I'm referring to a specific branch by it's official title.
As to the stream times, players have asked them to vary them more but it's been a no go. As they aren't communicating at all right now, I'd say the odds of them changing policy based on our feedback is about zero.
Coming up to 2 months and I'm still waiting for them to give level 90 EU players the growth rewards that we didn't get but nearly everyone else on the other servers did get (like the storage chest expansion).
Then they go ahead and add more stuff to the character growth rewards. Free level 90 +8 enchanted purple armour.
^ It's called 'Global' because Nexoff NA publishes several games in English, not just Vindictus. Don't act like the world revolves around you.
How is it about me? Fortunately this issue does not reach me, but a lot of people cannot say the same. I didn't bother checking, but I assume other games do have IP blocks as well, at least MapleStory had for many years. Not that it matters what language the games are served in, as this alone does not make them "global". Seemingly their actions doesn't seem to be based on global-thinking either. I'll cut this topic here.
As to the stream times, players have asked them to vary them more but it's been a no go. As they aren't communicating at all right now, I'd say the odds of them changing policy based on our feedback is about zero.
It would have been fine if the stream was one or two hours earlier, that's it. As result, the hours would be acceptable for all 3 regions: America (peak hours), Europe (midnight) and Australia (morning).
Most of the reasons behind complains can be easily fixed without much afford - solutions are in hand's reach.
Comments
I honestly don't believe that anyone who makes decisions for Nexon at a higher level has any basic comprehension of demand management or uses any informed method for making forecasting and policy decisions. Nothing that they do is rational. It's the same thing with EAWare over at SWTOR. The new project lead decided a "thrill of the hunt" system that introduced RNG everywhere and took away any method of progressively earning new gear was the way to go. Once he decided that--based on his ideas alone, not on any research or data--it was implemented and it drained the game of massive amounts of players who had remained loyal despite all the garbage that was going on in that game from the start.
I just wish people would throw money at teams who were competent and who had the resolve to do what is best both in the short and long term for the company and its customers. I don't understand how ineptitude leads to riches in modern business of any kind, but it somehow does, and companies settle for less than they should because it's "enough" to hit some arbitrary goal.
Will be nice when companies get with modern times and start using analytic tools when deciding policy and real, tested methods of proper customer interaction.
it's a nice fantasy
1. 8.00 AM - starts work with a hefty breakfast + some Youtube shows,
2. 12.00 AM - checks how many gachas have been sold since yesterday, then off for a lunch,
3. 2.00 PM - realizes they overstayed in canteen watching their favourite Netflix show while eating nachos,
4. 3.00 PM - goes back to office to check how many gachas have been sold since morning. If necessary puts an additional sale,
5. 3.30 PM - off to home to watch the newest season of their favourite show/play games.
Tbh, I completely get them. If I knew that some chibi succubus pet
casinogacha were enough to turn profits for the next 2 months I wouldn't bother caring about the customers either. I'd watch Netflix too.Seriously? What do you want from them? You want a change? Speak with your wallet.
At least UA are "interacting" with their customers
In addition to the list, there were no notices about even maintenances last 1.5-2 weeks.
On side note - please do not call it "global" while majority of the world is simply IP blocked, even including countries from regions that are said to be supported.
The global point has already been answered. Besides which, it's called Nexon Global; I'm not going to let semantics be an issue when I'm referring to a specific branch by it's official title.
As to the stream times, players have asked them to vary them more but it's been a no go. As they aren't communicating at all right now, I'd say the odds of them changing policy based on our feedback is about zero.
Then they go ahead and add more stuff to the character growth rewards. Free level 90 +8 enchanted purple armour.
It would have been fine if the stream was one or two hours earlier, that's it. As result, the hours would be acceptable for all 3 regions: America (peak hours), Europe (midnight) and Australia (morning).
Most of the reasons behind complains can be easily fixed without much afford - solutions are in hand's reach.